1. If the goods you received comply with the following conditions, You can apply for return/exchange within 7 days from the date of receiving the product

• For commodity quality problems, Customer provides original test report or original certification documents for quality problems confirmed by the brand, Please return the attachments, user manual, shopping invoice, packaging and goods during the return. We will refund the full amount after customer provides trackable logistics numbers.
• If any damage occurs to the goods during delivery, Please provide the outer package pictures, shipping invoice and product pictures within 7 working days after receiving the goods. After confirmed by after-sales service, We refund the full amount and bear the shipping costs; If you are unable to provide corresponding images, We will not accept your demands. We are sorry;
• If the goods are lost or shipped wrongly or mis-shipped, Please contact us within 7 days after receiving the product, And provide the order numbers, shipping invoice, goods that were shipped/shipped by mistake, and photos of all products to customer service. We will handle related after-sales service for you after confirmation. If the after-sales time limit exceeds, After-sales service will not be handled normally.
  If your order has the above problems, please contact us quickly. We will refund you as long as the product is new and unused. We recommend that you take photos and describe the problem of the product, and send them directly to us through online customer service and email, so that we can confirm the problem of the goods and send you the exact return process. Customer service email: support@worldexcerpts.com

  2. The following items do not comply with our refund or return policy:
  – Any goods not sold on this site.
  – Items that have been used or damaged / remove the original label / protective film / change the size of the product.
  – Exceeding the after-sales time limit (the customer will not be able to submit an after-sales service request if he does not contact customer service within 7 working days after receipt).
  – For irresistible reasons during transportation, The goods have been slightly damaged, But it does not prevent use.
  – Any product quality problems resulting from abnormal use or storage by the customer.
  – For goods such as a group sold together, Return Policy provides customer service for single or multiple items that comply with our Return and Refund Policy, It does not contain all the goods in the group.
  Exchange/return process

  1. You can apply for return/exchange within 7 days from the date of receiving the product to our online customer service.

  2. Customer service will confirm if the goods comply with the return/refund policy, Do not return items unless they comply with our Return/Refund Policy.

  3. After the goods are received by the warehouse, The staff will process the refund within 3-7 business days. The actual cash payment will be refunded according to the original route. Due to the different transfer date for each bank, Please refer to the actual amount arrival time.

  After submitting the application successfully, Cancellation or modification of the order will not be supported. Please make sure your order and other information are correct before making payment. (If you find that the order information is wrong after payment, You need to modify or cancel the order, Please contact customer service in time quickly for processing.)